Came out same day, customer service call center stayed in touch to make certain they knew what problem I was having, and that they brought the correct fittings for my specific issue. Service repairman took time to explain and offer future suggestions.
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Great Lakes always does a great job, and they are true professionals. When performing maintenance, they always lay out the facts/options in an understandable way so I can make an informed decision. Our furnace has lasted 25 years, and I’m sure that the excellent care provided by Great Lakes is a big part of the reason that it has lasted so long!
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We have always been happy with Great Lakes Heating and Air Conditioning services. Our service tech person Dion Winter always takes great care of us. He arrived with a face mask on and kept a safe distance while getting us ready for the summer months of cooling. If we ever have any problem this company has always responded to our needs.
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It is reassuring to have a technician tell us our equipment is in good condition. Tom was clear and gave us helpful information.
Response from Great Lakes Heating, Air Conditioning & Electrical:
Tom has been a great addition to the Great Lakes Team! One of his best attributes is being thorough and informative to the customer! He doesn't leave you guessing. Thanks for the great feedback!
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Overall Experience
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Overall Experience
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Overall Experience
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All tests and checks are normal at this time on air conditioning
Furnace maintenance & blower wheel cleaning
Janitrol AC maintenance of Jeff Struyf before and after service
